Patients and Visitors

Patient and Visitor Guide

Caring for You and Your Loved Ones

We’re here to provide more than just exceptional medical care—we’re here to make you and your family feel supported every step of the way. We know that being in the hospital can feel overwhelming, so we’ve worked hard to create a welcoming environment where you can feel comfortable and cared for.

This guide is designed to help you navigate your stay with ease.

Your health, safety, and peace of mind are our priorities. Whatever you need, we’re here to support you and your family during this time.

Pre-Admission

Planning ahead ensures a smooth and stress-free hospital experience. If your visit is not an emergency, take the time to prepare by following these steps:

1.

Bring valid IDs with personal details (e.g., current address, next of kin, employer).

2.

Keep a list of your medical history, including medications and records, ready.

3.

Bring your healthcare cards or insurance coverage forms, as well as any special form(s) or pre-authorization documents such as Letter of Guarantee (LOG) or Letter of Authority (LOA).

4.

If you are married, bring information about your spouse's insurance coverage to ensure that you avail yourself of full insurance benefits as his/her dependent.

Health Insurance

For PhilHealth Members

Please submit the necessary requirements and forms to avail of PhilHealth deductions from your final bill. Our PhilHealth Dept. Officer will guide you through the process and explain the details thoroughly. To ensure your hospital bill is adjusted promptly, please submit the completed and properly filled-out PhilHealth eligibility and claim documents “before your discharge.” To avoid delays, you or a family member may begin working on these documents immediately upon admission.

For Private/ Government Members:

Member Data Record (MDR) - indicating the current name of the employer

For Indigent/Sponsored Member:

Member Data Record (MDR) — with indicated Validity Period for the present year

For OFW Members:

OFW members are divided into (2) subcategories:

Land based

Philhealth Receipts (at least Januany of present year — present month of confinement)

Seabased

Member Data Record (MDR): with indicated current name of Employer
Certificate of Philhealth Contributions from Employer
If on vacation, Philhealth Receipts shall be submitted. Contributions shall cover the succeeding months they are off-duty.

For Individually Paying Members:

Philhealth Receipts (for the present year)

Note: however if newly registered under this category the member is required to pay at least three months of the monthly contribution in order to be eligible for philhealth benefits use.

For Lifetime/Senior Citizen/PWD Members:

Member Data Record (MDR)

Visiting Policies

Visitors play a vital role in healing, and we encourage family and friends to bring positivity and support. To ensure patient comfort and visitor safety, we kindly ask everyone to follow these guidelines:

One watcher is advised to take care of the patient occupying our rooms, this is to prevent the spread of infections and to minimize unnecessary disturbance to other patients.
For children's safety and well-being, it is not recommended that children, ten (10) years old and below, visit relatives and friends confined in the hospital
Hospital staff reserves the right to limit visitation, as needed, to meet the healthcare needs of the patients or to protect the patient's privacy needs
If a patient expressly wishes or if the physician orders that visitors are excluded for medical/therapeutic reason, a "NO VISITORS" sign is posted on the patient's door
"No Smoking" policy is strictly practiced within the hospital buildings and premises to protect the health of our patients, visitors, and staff

For Republic of the Philippines Veterans and Retirees (RPV)

Please contact our Out-Patient Department for details on how we can help you with your healthcare needs.

Accepted HMO Providers

We are committed to make healthcare easy to reach for everyone in our community. We’re here to ensure that you and your loved ones have access to the care you need, when you need it. We proudly work with a wide range of Health Maintenance Organization (HMO) providers.